Refund Policy Details
1. Refund Period
We offer a 30-day refund service from the date of purchase. If you are not satisfied with your purchase, you may apply for a refund within 30 days after receiving the product.
2. Refund Conditions
To be eligible for a refund, the product must be in new and unused condition with its original packaging intact. The following situations may affect your refund request:
- The product has been used, damaged, or shows signs of wear
- The original packaging is incomplete or missing
- Accessories or free gifts included with the product are missing
- Customized or personalized products (unless defective)
3. Refund Process
To request a refund, please follow these steps:
- Contact Customer Service - Please reach out to us through our Contact Page or customer hotline, providing your order number and reason for refund.
- Obtain Return Authorization - Our customer service team will review your request and send you a return authorization email within 24-48 hours.
- Ship Back the Product - Package the product securely and ship it to the specified address provided in the authorization email. Please include your order number or return authorization number in the package.
- Refund Processing - Once we receive and inspect the returned product, we will process your refund within 3-5 business days. The refund will be credited back to your original payment method.
4. Shipping Policy
If the refund is due to a product defect or quality issue, we will cover the return shipping costs. For non-defective returns, the customer is responsible for the return shipping fees.
The refund amount will not include the original shipping charges unless the return is due to a quality issue.
5. Quality Issue Handling
If you receive a defective product, please contact our customer service team immediately. We will provide the following solutions:
- Free replacement with a new product
- Full refund (including original shipping fees)
- Partial refund based on the severity of the issue
Please provide detailed descriptions and photos of the issue to help us process your request faster.
Frequently Asked Questions
You can submit a refund request through our Contact Page or by sending an email to Whswkj2025@163.com. Please provide your order number and reason for refund. Our customer service team will respond within 24-48 hours.
After we receive and inspect the returned product, we will process your refund within 3-5 business days. The time it takes for the funds to appear in your account depends on your payment method and bank, typically ranging from 3-10 business days.
Refunds are typically processed back to the original payment method. If you need the refund to be credited to a different account due to special circumstances, please contact customer service during the refund application process. We will assist you based on your specific situation.
To ensure the rights and interests of other customers, we require returned products to be in new and unused condition. If the product shows signs of use, it may not qualify for a refund. However, if the product has a quality issue, we will process the refund or replacement even if it has been used.
The refund process for international orders is the same as domestic orders, but customers are responsible for international return shipping costs. Additionally, the refund amount may be affected by exchange rate fluctuations. Please consider these factors before applying for a refund.
Need More Help?
If you have any questions about our refund policy or need further assistance, please contact our customer service team through the following channels:
Send an email to Whswkj2025@163.com, and we will respond within 24 hours.
Phone
Call our customer service hotline at 19120557676, available Monday to Friday, 9:00-18:30.