Frequently Asked Questions

Our aromatherapy products are made with high-quality natural essential oils, carrier oils, and other natural ingredients. Each product's full ingredient list can be found on its individual product page. We are committed to using safe, non-toxic ingredients and avoiding harmful chemicals.

The right aromatherapy product depends on your personal preferences and needs. For relaxation, look for products with lavender or chamomile. For energy and focus, citrus oils like orange or lemon are excellent choices.

Our product descriptions include information about the benefits and recommended uses for each item to help you make an informed decision. You can also contact our customer service team for personalized recommendations.

To preserve the quality and effectiveness of your aromatherapy products, store them in a cool, dark place away from direct sunlight and heat sources. Keep bottles tightly closed when not in use. Most of our products have a shelf life of 12-24 months when stored properly.

Placing an order is easy: browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your purchase. If you need assistance, please contact our customer service team.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other select payment methods. All payments are processed securely through our payment partners.

We process orders quickly, but you may be able to modify or cancel your order if it hasn't shipped yet. Please contact our customer service team immediately at Whswkj2025@163.com with your order number and request. Once an order has shipped, we cannot modify or cancel it.

We ship to most countries worldwide. During checkout, you can enter your shipping address to see if we deliver to your location and view available shipping options. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply.

Domestic orders typically ship within 1-3 business days and take 3-7 business days for delivery, depending on your location and selected shipping method. International shipping times vary by country but generally take 10-21 business days.

Please note that these are estimated times and may be affected by factors beyond our control, such as weather, holidays, or customs delays.

Once your order ships, we'll send you a shipping confirmation email with a tracking number and link to track your package. You can also track your order by logging into your account on our website and viewing your order history.

We offer a 30-day return policy from the date of delivery. If you're not satisfied with your purchase, please contact us to request a return authorization. Products must be returned in their original condition and packaging. For more details, please review our full Refund Policy.

Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. The refund will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 3-10 business days for the refund to appear in your account.

If your product arrives damaged or defective, please contact our customer service team within 7 days of delivery with photos of the issue. We'll arrange for a replacement or full refund at no cost to you.

You can create an account by clicking the "User Account" link in the navigation menu and then selecting "Create Account." You'll need to provide a valid email address and create a password. Creating an account allows you to track orders, save shipping information, and view your order history.

To reset your password, go to the login page and click "Forgot Password." Enter the email address associated with your account, and we'll send you a link to reset your password. If you don't receive the email, please check your spam folder or contact our customer service team.

Yes, you can update your account information by logging into your account and navigating to the "Account Settings" section. Here you can update your contact information, shipping addresses, and password.